Hassle-Free
Returns & Refunds
Your satisfaction is our priority. If you're not completely in love with your Potshala purchase, our straightforward return process is here to help.
10-Day Return Window
We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, you can contact us at +91 9116-437-554 or potshala0707@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
Please note that items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund Timeline
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Approval
Refunds are processed within 5-7 business days after inspection.
Method
Refunded to your original payment method.
Have questions about your return? Reach out to our customer care.